SupportUser GuideFAQQ. How do I release a dormant account?

Q. How do I release a dormant account?

  • Q. How do I release a dormant account? 


    Accounts that have not been logged in for 1 year will be dormant.

    You can release it in the following two ways below.


    ■ Release method

    1. SMS authentication via your registered phone after logging in 

    2. Submit identification documents   [Click here for submitting identification documents]


     *Document guidelines:

      1) Photo of your face with a valid passport and hand written memo with your name and date of submission.

       

      2) Route: Support > Verification Help Center > Other Evidential document.


    If your mobile number has changed and can't receive SMS via your previous phone, you can release a dormant account by submitting your identification documents at [Verification Help Center]


    If you have difficulties with releasing a dormant account, please contact our customer support center by 1:1 inquiry or email: info@bithumbcorp.com 

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Please submit evidential documents.

It will take 1 to 2 business days after submitting the evidential documents.
Depending on the evidential documents, it may be rejected.

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Have you already submitted the documents?
  • Customers who have submitted their documents can receive a confirmation message within 1 to 2 days from the date of submission.
  • Please use our service after receiving the confirmation message.
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