SupportUser GuideFAQQ. May I lock my account quickly and securely?

Q. May I lock my account quickly and securely?

  • ■ Q. May I lock my account quickly and securely?



    When a login attempt has been made through an external source such as your mobile device being hacked,

    You may lock your account quickly and securely using the [Lock Account] function.


    However, you may only reactivate your account through only our customer service center(24/365) so please do be considerate when making the decision. 


    ■ How to Use 

    -  PC Version : Manage Account > Security Center > Login Information > Click [Lock Account]


     

    -  Mobile Version : Slide Menu > (My Page) Security Center > Login Information > Click [Lock Account]


     

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Please submit evidential documents.

It will take 1 to 2 business days after submitting the evidential documents.
Depending on the evidential documents, it may be rejected.

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  • Customers who have submitted their documents can receive a confirmation message within 1 to 2 days from the date of submission.
  • Please use our service after receiving the confirmation message.
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