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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
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BTMI 1,077.42 BTAI 476.09
Set Dates
Customer Support
Security system at the level of finance industry
  • Obtained ISMS certification

    We have obtained the highest level
    information security management system
    certification in Korea.

  • 5·5·7 Regulation Compliance

    21% of total personnel are IT specialists
    10% of IT personnel are dedicated data protection personnel
    8% of total budget is spent on data protection 

  • Separated Wallets

    The website and electronic wallets are separately operated 
    to prevent any connections between the exchange and the electronic wallet. 

  • Security Solutions

    We provide powerful security solutions 
    including Ahnlab Safe Transaction,
    V3 Mobile Plus, and Droid-X.