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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
Private account
Opening a virtual account
You have to open a Bithumb virtual account to top up in Korean money.
Identity verification and registration of a bank account are required to open a virtual account at Bithumb.
Current verification level : Level 1
A virtual account is issued at verification level 2 or higher.

If the level has been upgraded through admin approval, an additional mobile phone or I-PIN verification may be requested.

Verify ID