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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Use Bithumb Cash
  •  Would you like to know more about Bithumb Cash?

     Bithumb Cash is the member's held KRW + the KRW converted amount of cryptocurrencies.
     Bitcoin wallet address generation is necessary to use Bithumb Cash.
     Separate fees may be charged when using Bithumb Cash.
     Usable Bithumb Cash is 90% of the Bithumb Cash held. However, the determination method may be different for each service.
     KRW is used first. For cryptocurrencies, the usage priority is by the cryptocurrency that has the highest balance when converted to KRW.

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