Log inRequired

  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Please refer the following notes with regard to email inquiry
  •  Please refer the following notes with regard to email inquiry

    Email consultation may be limited for the personal information security 

     1. Subjects for email inquiry

     Corporate partnerships, proposals
     How to use homepage  (example: sign up, etc.)
     
    contact2@bithumb.com


     2. Subjects not for email inquiry 

     Inquiry on account access to be required such as log in, fail to receive SMS relating to verification, trade history, etc.
     Please use 1:1 inquiry or call us(82-1661-5551) if it requires to get access to your account.
     

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