Log inRequired

  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Change / find security passcode
  •   Have you forgotten your security passcode?

    The security passcode is the 4-digit numerical password entered after the 1st login.
    Document submission is necessary to find the security passcode.

    ① Photo of yourself holding your passport
       : Please take a photo of your face alongside your passport.
       : Please attach a memo on the passport with your name and photo date (document submission date).

    • A temporary security passcode will be sent to your email once the evaluation is complete.

      Would you like to change your security passcode?

    Security passcode change is possible from ‘Security Center’. 

    ① Enter the current security passcode.
    ② Set the new security passcode.
    ③ Complete mobile phone authentication. 


List of guide