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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Bithumb alert settings
  • n  Would you like to know more about Bithumb alerts?

    Bithumb alerts can be set from Account management > Alert settings.


    ① Receive email : Service that delivers various information through emails.

    ② Receive SMS : Service that delivers various information through text messages.

    ③ Receive call : Service that delivers various information and major notifications through phone calls.

    ※ For Receive SMS, all of the registered and held account using the specific mobile phone number will be identically changed.
    ※ After changing the reception agreement settings, actual processing time may take up to one day. 

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