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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Commission coupon
  •   Would you like to know more about Commission Coupons?

    Bithumb provides a commision coupon service that allows for discounts of the transaction fee.

    • You can receive fee benefits for just holding the coupons.
    • Coupons expire 60 days from the date of purchase.
    • Already used coupons cannot be refunded.

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