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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
User Guide
Transaction history verification
  •   Would you like to check your transaction history?

    Transaction history can be checked at homepage (PC) > Wallet > Trade history.

     • You can set the desired viewing period.
      - You can check up to recent 6 months and set up to 6 months.

            

     • Transaction history dating back more than 6 months can be checked at the homepage (PC) > Wallet > Trade history > Previous Transactions..
      - You can check up to 6 months.

         
     • Transaction history can be also checked on mobile at More (upper right) > Trade history. 
      - Transaction history dating back more than 6 months can be checked on PC only. 


      Would you like to check your pendig history?

    pending history can be checked at homepage (PC) > Wallet > Trade history > Pendig.

     • You can set the desired viewing period.
      - You can check up to 3 months.

          
     • It can be also checked on mobile at More (upper right) > Trade history > 
    Pendig.

      - You can check up to 3 months. 

List
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