Bithumb 24/7 Call Center
300 professionals, the largest in the industry
Bithumb operates the largest cryptocurrency call center in the industry with 'customer-focused' service as its motto. Around 300 customer support agents conduct support activities swiftly and accurately within the 2,900 m2 customer support center. Their goal is to achieve a 100% response rate to minimize inconvenience to customers.
Please contact the Customer Call Center at 1661-5566 at any time if you have any inquiries while using Bithumb. The Bithumb Call Center is operated 24/7 without any holidays to quickly respond to customer inquiries.
Professional foreigner customer support service
Bithumb has customer support agents exclusively responsible for foreigners performing foreigner customer support services for languages including English, Chinese, and Japanese so that foreign customers can make inquiries without any inconvenience.
Specialized VIP customer support service
Bithumb established a VIP exclusive call center for a more specialized customer system to provide faster and specialized service for our VIP customers.
Bithumb Customer Support
Careful customer support service of
offline Customer Support
Bithumb operates the first off-line customer support center in the industry for Korea, providing 1-on-1 personalized customer support services. Total of 4 customer support centers in Gangnam, Gwanghwamun, Busan, and Daejeon provide fast and specialized response services including instructions in using the Bithumb homepage, cryptocurrency transactions, information on real-name transaction systems, and plans to cope with financial damages. Also, English, Japanese, Chinese customer service and a separate VIP customer service counter area has been prepared with foreigner exclusive customer support agents to provide VIP specialized support, maximizing the satisfaction of our customers.
Fl. 1 Nesville, 17, Yeoksam-ro 7-gil, Gangnam-gu, Seoul, Republic of Korea (Lot number: 830-41, Yeoksam-dong)
Fl. 1 Center Place, 40, Namdaemun-ro 9-gil, Jung-gu, Seoul, Republic of Korea (Lot number: 155 Da-dong, Jung-gu, Seoul)
Fl. 1 Daewoo World Mark Centum, 25, Centum dong-ro, Haeundae-gu, Busan, Republic of Korea (Lot number: 1488 Woo-dong, Haeundae-gu)
Fl. 1 Building A, 246, Daedeok-daero, Seo-gu, Daejeon, Republic of Korea (Nexus Valley, Dunsan-dong)