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  • Helpline response rate
    At least {{val}}%
    Call connection to agents
    within 1 min after calling
    (stats for the last 10 min)<
  • Helpline wait time
    Less than {{val}} s
    Call connection time to
    agents after calling
    (stats for the last 10 min)
  • Withdrawal approval time
    Less than {{val}} min
    Admin approval time after
    requesting a withdrawal
    (stats for the last 6 h)
  • My Inquiries response time
    Less than {{val}} h
    Response time after inquiring
    (stats for the last 6 h)
Customer Support Information

Bithumb 24/7 Call Center

300 professionals, the largest in the industry

Bithumb operates the largest cryptocurrency call center in the industry with 'customer-focused' service as its motto. Around 300 customer support agents conduct support activities swiftly and accurately within the 2,900 m2 customer support center. Their goal is to achieve a 100% response rate to minimize inconvenience to customers.

Operating 24/7

Please contact the Customer Call Center at 1661-5566 at any time if you have any inquiries while using Bithumb. The Bithumb Call Center is operated 24/7 without any holidays to quickly respond to customer inquiries.

Professional foreigner customer support service

Bithumb has customer support agents exclusively responsible for foreigners performing foreigner customer support services for languages including English, Chinese, and Japanese so that foreign customers can make inquiries without any inconvenience.

Specialized VIP customer support service

Bithumb established a VIP exclusive call center for a more specialized customer system to provide faster and specialized service for our VIP customers.

Bithumb Customer Support

Careful customer support service of
offline Customer Support

Bithumb operates the first off-line customer support center in the industry for Korea, providing 1-on-1 personalized customer support services. Total of 3 customer support centers in Gangnam, Busan, and Daejeon provide fast and specialized response services including instructions in using the Bithumb homepage, cryptocurrency transactions, information on real-name transaction systems, and plans to cope with financial damages. Also, English, Japanese, Chinese customer service and a separate VIP customer service counter area has been prepared with foreigner exclusive customer support agents to provide VIP specialized support, maximizing the satisfaction of our customers.

Gangnam Center

Fl. 1 Nesville, 17, Yeoksam-ro 7-gil, Gangnam-gu, Seoul, Republic of Korea (Lot number: 830-41, Yeoksam-dong)

Busan Center

Fl. 1 Daewoo World Mark Centum, 25, Centum dong-ro, Haeundae-gu, Busan, Republic of Korea (Lot number: 1488 Woo-dong, Haeundae-gu)

Daejeon Center

Fl. 1 Building A, 246, Daedeok-daero, Seo-gu, Daejeon, Republic of Korea (Nexus Valley, Dunsan-dong)

Real-time Kakaotalk inquiry service

Real-time Kakaotalk inquiry service

Bithumb has opened a Kakaotalk inquiry channel for the convenience of our customers. Receive comfortable customer service by adding us as a Kakaotalk friend.