SupportUser GuideStep.4 Security Service Find Account / Reset Login Password

Find Account / Reset Login Password

  • ■  Did you forget your Bithumb ID?

    ID retrieval is available on the login webpage.

    ① Please enter the account user name and registered phone number
    ② Please enter the authentication number you received on your Mobile phone. Then you can see your account.


    ■  Did you forget your login password?

    The login password can be reset on the login web page

    ① Please enter your registered user name and email address.
    ② Please confirm your identity with mobile authentication (Korean Phone Number only available) to reset your password.
    ③ If you have an issue with mobile authentication, you can also reset your password through registered email authentication.


     

    ■  Would you like to change your login password?

    Login password change is possible from ‘Security Center’. 

     ① Enter the current password.
     ② Set the new password.
     ③ Complete mobile phone authentication.
     ④ Enter the security passcode.


     

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Email registration has not been completed.
Are you sure you want to exit?

Password has not been set.
Are you sure you want to exit?

Would you like to receive events and marketing
information to the registered Email?

Please submit evidential documents.

It will take 1 to 2 business days after submitting the evidential documents.
Depending on the evidential documents, it may be rejected.

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Have you already submitted the documents?
  • Customers who have submitted their documents can receive a confirmation message within 1 to 2 days from the date of submission.
  • Please use our service after receiving the confirmation message.
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